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Centralis and Pitney Bowes offer consumers new reasons to go paperless

Though many consumers have begun paying their bills online, they have been slow to turn off paper bills and statements. Pitney Bowes sought to reach consumers who have resisted calls to go paperless by providing an integrated solution for mail delivery, document storage and bill payment.

 

Our Work

  • Focus Groups

  • Usability Testing

  • Interaction Design for Desktop, Tablet and Mobile
     

The Outcome

Centralis created a cross-channel suite of applications: a primary web-based user experience augmented by mobile apps for iPhone, iPad and other platforms. Our design work, which included process definition, wireframing and visual design, was informed by two rounds of user research and usability testing to ensure that the product offers clear advantages over existing online bill pay and mail management options.

Pitney Bowes has been hailed by the press as a “game changer” that is “designed to meet consumer demands to ‘let me have only the information I want, when I want it, where I want it, how I want it’”. Based on positive consumer and industry response, Pitney Bowes plans to launch Volly to the general public later this year. 


Learn more about what we do:

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About User Experience Design

The best designs build on thoughtful, rigorous research and go beyond making things look good. We believe that design should help users achieve their goals as efficiently and delightfully as possible.