We offer a wide variety of research services to ensure you get the insight you need at every step of your design process.

 
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Usability Testing

Find and fix roadblocks by seeing your product through users’ eyes.

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Agile Usability

Incorporate user feedback into your development process.

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Remote Usability

Connect with your users through one-on-one sessions, anywhere in the world.

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Expert Evaluation

Improve your product by leveraging our knowledge of UX best practices.

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Automated Testing

Uncover patterns in quantitative data using online testing platforms.

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Concept Testing

Gather user feedback on early-stage concepts before committing to development.

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UX Benchmarking

See where you stand by testing your site or app alongside your competitors.

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Tree Testing

Optimize your site structure to help users locate key content.

“You did a great job on the execution of the research and your
thoughtful recommendations and reporting.”
- Product Manager, Financial Services

Our Collaborative Research Process

From initial conversation to final presentation, our expertise is at your service.

Research planning meeting.

Plan

  • Discuss business goals
  • Confirm study objectives
  • Define target audience and sources
  • Collaborate on research plan
    • Researcher and participant in test session.

    Research

  • Screen and schedule participants
  • Interview and observe users
  • Stream sessions live to stakeholders
  • Debrief immediately after sessions
    • Team sketching recommendations at whiteboard.

    Analyze

  • Compile data from research
  • Uncover patterns
  • Diagnose causes
  • Share recommendations
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    Custom recruiting done right

    We have the experience and resources to connect with your target audience, whether they are surgeons, CEOs, museum-goers, or teenagers. We manage the recruit in its entirety for most clients by partnering with a national or international recruitment specialist. Some of our clients prefer to recruit customers themselves and rely on us to schedule sessions with suitable participants. No matter your situation, we’ll work with you to recruit the best participants for your project.

    Examples of Our Work

    See how Centralis’ evaluative research services have helped our clients succeed.

    Case Study: Remote Testing

    Centralis’ worldwide remote research uncovered crucial user feedback that informed our redesign of MyUS.com.

    Case Study: Agile Testing

    We collaborated with a major global Christian denomination to bring users into their Agile development process.

    Case Study: Tree Testing

    Centralis made UHC.com easier to navigate by comparing multiple site structures with tree testing.

    Why Centralis?

    We’re committed to your success through understanding and delighting your customers.

    Outdoor group photo of Centralis' team.
  • 20 years of providing excellent UX services
  • Over 28,000 research sessions conducted
  • 80% of our clients are repeat customers
  • Experience in a wide range of industries
  • Projects generally kick off in as little as one week
  • Flexible timelines to fit your schedule