Remote Usability Testing with Centralis
Centralis offers custom remote usability testing, designed and delivered by talented humans.
- Sr. Vice President & Director of Product Management, Communications Company
Remote Usability Testing from Centralis is a service, not a platform.
Our expert team of UX researchers will craft a personalized plan that works for you. Our full-service approach includes:
Custom Recruiting
We find qualified participants from all corners of the globe using our network of trusted recruiters or working from a list of your current customers.
Expert Moderation
Using trusted web conference platforms, we facilitate honest conversations, observe user behavior via screen-sharing, and listen to participants with compassion.
Flexible Reporting
We deliver our findings in a variety of ways, from quick summaries to comprehensive diagnoses, in written and/or verbal formats.
Fresh Perspective
Our research rises above internal politics by highlighting what your users need. Our external point of view settles debates, aligns your team, and sets a clear direction.
Remote Usability Testing with Centralis answers your key questions:
Do users from different places have unique difficulties with our site?
Do our categories make sense to non-native English speakers?
Where do users encounter roadblocks in our product?
How can we increase our conversion rates?
Can customers easily accomplish their goals on our site?
How can we make our product easier to use?
We Work With Companies You Know
- Market Research Manager, Consumer Electronics Company
FAQs about Remote Usability Testing
How does remote usability testing work?
For each one-on-one session, we use well-known web conference platforms like Zoom and Microsoft Teams to observe users as they complete tasks with your product. We ask probing questions to understand their thought processes and provide real-time feedback on the usability of your interface.
Will I be involved in the remote usability testing process?
Yes, as much as you would like to be. We’ll work with you from the beginning to design a testing plan that meets your business goals, and you’ll be able to observe remote sessions and communicate with us just as if we were together in person.
Is remote usability testing as informative as in-person testing?
All of our UX Specialists are experts at uncovering critical insights from users. Testing platforms are limited and inflexible - we customize our approach to get to the bottom of your research questions. Learn more>>
Can I test a mobile design remotely?
Yes! Our UX specialists have experience testing all types of products remotely. The testing process for mobile interfaces is largely the same as that for desktop products. Additionally, remote testing facilitates more realistic interactions as participants are more comfortable using their own devices.
More questions about remote usability testing?
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Remote Usability Testing in Action
Case Study: Usability, Delivered
MyUS.com enables people around the world to save money by shopping at US-based retailers and consolidating their shipping costs. The company sought to understand the challenges faced by both current and prospective global customers, as part of a user-centered redesign process.
As a full-service remote usability testing company, we offer:
The learnings and insights drove millions in sales pipeline for us."
- Product Manager, Leading B2B e-Learning Company
