Choosing a Usability Research Method: Options and Tradeoffs

Choosing a Usability Research Method: Options and Tradeoffs

We have a wide array of UX research methods that we use at Centralis, and each one has its own advantages and limitations. Which method will work best in your situation will depend on your learning objectives. Broadly speaking, there are three types of usability tests: un-moderated quantitative studies, un-moderated qualitative studies, and moderated qualitative studies.

Kathi Kaiser to Share Insights on Museums and Technology at UXPA 2017

Kathi Kaiser to Share Insights on Museums and Technology at UXPA 2017

What do you think of when you hear the word “museum”? Stately buildings with lots of columns? Peaceful spaces displaying priceless art? How about glowing screens, audio/visual add-ons, or even virtual reality space walks? 

The museum experience is changing, and Centralis’ Kathi Kaiser will offer a glimpse of the future at her upcoming talk, “Museums, Tech, and UX: The Future of the Museum Experience”, at this year’s UXPA International Conference in Toronto.

Now, New & Improved! When New Features Lead to Bad Experiences

Now, New & Improved! When New Features Lead to Bad Experiences

Companies are always touting “new” and “improved” experiences, but when business processes lag behind, “new” may not end up “improved”. Read how a major hotel chain’s efforts to reward its best customers with late check-out inadvertently left them out in the cold.

Expecting the Unexpected

Expecting the Unexpected

Working in a field that relies on people and technology to operate, UX research can quickly develop into a list of close calls. Our team at Centralis has run the gamut of what can happen during testing and are happy to share some tips on how to navigate through potential roadblocks.

UX Tools We Like: dscout

UX Tools We Like: dscout

While there are research tools available that we’ve used for years, we are always on the lookout for helpful additions to our repertoire. One of our newest tools is dscout, an online research tool that participants can take with them and use in moments that we could otherwise miss.

Design Jam: Reinventing the UX Wheel

Design Jam: Reinventing the UX Wheel

When we want to look back at the past, we have pictures, newspapers, and accounts to remember. But while we can do all this and more online, we are missing a historical account of the internet itself. Emily Moser compares one of the oldest standing websites with its current-day counterpart, and how design standards have changed over the years.