Centralis helps UnitedHealthcare double online conversions

UnitedHealthcare chose Centralis to help optimize the performance of its marketing platform AARPMedicarePlans.com. Our client sought to showcase its Medicare plan choices, guide users to appropriate plans, and ultimately maximize online conversions.


Our Work

  • Usability Testing

  • Interactive Focus Groups

The Outcome

Using a combination of usability test sessions and interactive focus groups, Centralis explored the effectiveness of our client's site relative to key competitors. Testing revealed major opportunities to streamline the process of locating and learning about available plans. Based on the test results, Centralis recommended a revised plan search process and fundamental changes to enhance the usability of the site's plan finder tool.

In the first full year after implementing our recommendations, our client's online conversions increased almost 100%.  On the strength of these results, UnitedHealthcare has chosen to partner with Centralis to optimize the user experience for several additional websites.

Learn more about what we do:

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Other Healthcare Clients

  • Cancer.net
  • GlaxoSmithKline
  • Humana
  • The Joint Commission
  • Novo Nordisk
  • Quintiles Transnational
  • Sanofi-Aventis

About Usability Testing

With over 45 years of combined experience, our team of experts has spent thousands of hours testing hundreds of websites, mobile apps, software designs and other digital products – across the United States and around the world.