UX Testing with Centralis


Centralis offers custom UX testing, designed and delivered by talented humans.


"Centralis is our first choice for a usability partner."
- Sr. Vice President & Director of Product Management, Communications Company

UX Testing from Centralis is a service, not a platform.

Our expert team of UX researchers will craft a personalized plan that works for you. Our full-service approach includes:

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Custom Recruiting

We find qualified participants from all corners of the globe using our network of trusted recruiters or working from a list of your current customers.

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Expert Moderation

We facilitate honest conversations, carefully observe user behavior, and listen to participants with empathy and compassion.

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Flexible Reporting

We deliver our findings in a variety of ways, from quick summaries to comprehensive diagnoses, in written and/or verbal formats.

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Fresh Perspective

Our research rises above internal politics by highlighting what your users need. Our external point of view settles debates, aligns your team, and sets a clear direction.


UX Testing with Centralis answers your key questions:

UX testing facilitator observes as user interacts with web application
  • Can customers quickly find the information they need?

  • Is our site's navigation easy to understand?

  • Why are customers abandoning our shopping flow?

  • How should we prioritize information on our pages?

  • How do users react to our newly re-designed app?

  • How can we provide a more compelling user experience?


We Work With Companies You Know

Array of company logos, including UnitedHealthcare, Sony, Discover, and other well-known brands
"Your work is changing the way we design products."
- Market Research Manager, Consumer Electronics Company

FAQs about UX Testing

How many participants is “enough” for valid UX testing results?

There are many factors to consider when determining sample size for usability testing. Generally, we find that we can confidently diagnose usability issues with 5-8 participants from each key user segment. Learn more>>

How quickly can I get results?

We work with each client to set a realistic timeline depending on their research questions. Timelines for comprehensive studies can range from 2-8+ weeks, from project kickoff to final delivery. For shorter timelines, our agile approach gives you the direction you need in as little as one week.

How is Centralis different from an online testing platform?

All of our UX Specialists are experts at uncovering critical insights from users. Testing platforms are limited and inflexible - we customize our approach to get to the bottom of your research questions. Learn more>>

What sort of deliverable do I get?

We offer debriefing meetings immediately after sessions to discuss initial findings and help you move quickly. We deliver recordings of all sessions, as well as one of our flexible final reports of findings and actionable recommendations.

More questions about UX testing?


UX Testing in Action

Valspar logo, the word "Valspar" with a green lizard

Case Study: More Than A New Paint Job

Valspar, one of the most recognized brands in home décor, launched AskVal.com to help customers select their ideal paint colors. However, when chip orders were lower than expected, Valspar partnered with Centralis to determine how to enhance their online tools to increase chip orders and drive paint sales.

Read case study >>


As a full-service UX testing company, we offer:


"We reached out to Centralis for research around launching a new B2B website.
The learnings and insights drove millions in sales pipeline for us."
- Product Manager, Leading B2B e-Learning Company

Choose Centralis as Your UX Testing Company

We have more than twenty years of experience and the numbers to prove it:

80% repeat clients.
Over 600 unique projects.
Over 28,000 research sessions conducted.