Usability Audits with Centralis


Find and fix critical usability issues fast with a Usability Audit from Centralis.


"Centralis is our first choice for a usability partner."
- Sr. Vice President & Director of Product Management, Communications Company

Usability Audits from Centralis make your site easier.

We tailor our evaluation process to your specific needs, ensuring you receive:

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Highest Standards

Our extensive project experience and internal design standards inform our evaluations. We ensure that you’ll come away knowing how to excel.

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Practical Expertise

Our team members have advanced degrees in psychology/human-computer interaction and years of experience diagnosing usability issues.

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Close Collaboration

We are committed to advancing your business goals and will work with you ensure our evaluation targets your business priorities.

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Quick Turnaround

Our flexible process enables rapid analysis - we often share our findings and recommendations as quickly as within one week.


Usability Audits with Centralis answer your key questions:

A team of four UX specialists performing a website usability audit
  • Does our site have any common user pain points?

  • What elements should we focus on in our redesign?

  • What small changes would have the biggest impact?

  • How can we track improvement over time?

  • Why are users abandoning our process at a certain point?

  • In what ways does our product’s user experience excel?


We Work With Companies You Know

Array of company logos, including UnitedHealthcare, Sony, Discover, and other well-known brands
"Your work is changing the way we design products."
- Market Research Manager, Consumer Electronics Company

FAQs about Usability Audits

How is a usability audit different from user testing?

UX audits involve cognitive walkthroughs and an assessment of the site’s design relative to interface standards. They often don’t involve test sessions with actual users, which makes them quicker and more cost-effective. If you’d prefer in-depth feedback from users, check out our usability testing offering.

How long do usability audits take?

Typically, our evaluations take anywhere from one to three weeks, depending on the scope. We provide a range of reporting options, from topline to detailed, to ensure that you can get the information you need when you need it.

How will you evaluate my interface?

We’ll assess your site using our design standards, which cover aspects such as content, page layout, information architecture, and more. These standards are grounded in over twenty years of user research across a wide range of industries, and we apply them while completing cognitive walkthroughs to uncover roadblocks in your product.

Why should we trust what you have to say?

Great question! Unlike many other design agencies, we specialize 100% in user experience, meaning we have over two decades of intensive user research experience at your disposal. We’re focused on you and your users, and our highly educated and experienced team is ready to help your website be the best it can.

More questions about UX audits?


Usability Audits in Action

Fanatics Logo

Case Study: Scoring New Customers

Fanatics, the official retailer for sports leagues like the NBA and MLB, sought Centralis’ help in evaluating the user experience of their online shopping process. Specifically, they needed to improve customer conversion by identifying current weaknesses and areas of opportunity.

Read case study >>


As a full-service usability company, we offer:


"We reached out to Centralis for research around launching a new B2B website.
The learnings and insights drove millions in sales pipeline for us."
- Product Manager, Leading B2B e-Learning Company

Choose Centralis as Your Usability Partner

We have more than twenty years of experience and the numbers to prove it:

80% repeat clients
Over 600 unique projects
Over 28,000 research sessions conducted