Centralis provided an in-depth analysis of the usability and accessibility of Fanatics’ apps for iOS and Android.

Fanatics, a leading online provider of licensed team and league apparel and merchandise, sought Centralis’ help in evaluating the user experience of its new mobile apps for iOS and Android.  Our experts focused on key moments in the app, including checkout, in comparison with competitors in the e-commerce space.

 

centralis fanatics
centralis fanatics

Our Work

  • Expert Usability Evaluation
  • Expert Accessibility Evaluation
     

The Outcome

Our evaluation revealed that the Fanatics app was comparable to most e-commerce apps in terms of interaction design. However, we were able to uncover several usability issues related to the account management, shopping cart, and product filtering features.  Moreover, our thorough analysis of accessibility for low-vision users revealed key opportunities to greatly improve the user experience for these individuals.

Our team shared detailed findings and recommendations with the client.  Centralis worked with the client to prioritize the recommendations prior to launch of the app.

 


Learn more about what we do:

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  • Meijer
  • Sears
  • Vitamin Shoppe
 

About Expert Evaluations

Expert evaluations provide a "best practices" perspective for an app or product's overall usability and accessibility. We identify potential issues and strengths prior to full testing with users, so you can develop a stronger testing plan.