Centralis and Pitney Bowes offer consumers new reasons to go paperless

The Client

Client Logo

Pitney Bowes is a global provider of software, hardware and services that support mail production and handling. A leader in innovation, the company holds more than 3,300 patents in ticketing, cellular phone payment, shipping, laser printing, encryption and mail production.

The Challenge

Though many consumers have begun paying their bills online, they have been slow to turn off paper bills and statements. Pitney Bowes sought to reach consumers who have resisted calls to go paperless by providing an integrated solution for mail delivery, document storage and bill payment.

Our Work

Pitney Bowes engaged Centralis to create Volly: an innovative service that consolidates bills, statements, catalogs and other physical mail into a single digital mailbox. Users can receive their mail digitally, pay bills online and store documents electronically – from wherever they are.

Centralis created a cross-channel suite of applications: a primary web-based user experience augmented by mobile apps for iPhone, iPad and other platforms. Our design work, which included process definition, wireframing and visual design, was informed by two rounds of user research and usability testing to ensure that the product offers clear advantages over existing online bill pay and mail management options.

The Outcome

Pitney Bowes has been hailed by the press as a “game changer” that is “designed to meet consumer demands to ‘let me have only the information I want, when I want it, where I want it, how I want it’”. Based on positive consumer and industry response, Pitney Bowes plans to launch Volly to the general public later this year. 

iPad Testing

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