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Centralis’ Elizabeth Benker and Jennifer Canady to lead tutorial at UPA 2011

March 9, 2011: The Usability Professionals’ Association (UPA) has invited Elizabeth Benker and Jennifer Canady to lead a tutorial at the 2011 UPA annual conference, one of the premiere conferences in the user experience field.

The tutorial, entitled Diagnostic Usability Testing 101: Uncovering the “Why” Behind User Actions, will teach conference participants how to execute key components of a diagnostic usability test.  Attendees will leave the session understanding diagnostic usability testing and its importance in product design and development.

Elizabeth and Jennifer were inspired to develop the material for their tutorial from their work conducting usability tests.  In addition to identifying issues, diagnostic usability testing uncovers why users are having problems and makes it easier to recommend effective solutions.  The tutorial will provide attendees with hands-on exposure to key elements of planning, conducting and analyzing a usability test to uncover those “whys”.

About the Usability Professionals' Association
The UPA is an international association for usability professionals. The 2011 UPA annual conference will be held in Atlanta, Georgia from June 21 to 24. For more information about this conference, go to http://www.upassoc.org/conference/2011/index.html.

About Centralis
Centralis helps clients succeed by making their products, services, software and websites easier to use.  Founded in 2001, Centralis is a leader in User Experience, a field that integrates interface design, user research and business strategy to ensure that products meet the needs of both businesses and customers.  Our services include user research, experience design, usability testing and training.  We have an onsite research lab custom-designed for user experience research, as well as a mobile lab for studying users wherever they are.  For more information on Centralis, go to www.centralis.com.